Taking a Whack Against Comcast – washingtonpost.com

Fear not, fellow Americans! In these dark days of war, pestilence and Paris Hilton, a new hero has arisen. She is none other than 75-year-old Mona “The Hammer” Shaw, who took the aforementioned implement to her local Comcast office in Manassas to settle a score, and boy, did she!

This was after the company had scheduled installation of its much ballyhooed “Triple Play” service, which combines phone, cable and Internet services, in Shaw’s brick home in nearby Bristow. But Shaw said they failed to show up on the appointed day, Monday, Aug. 13. They came two days later but left with the job half done. On Friday morning, they cut off all service.

This was the company that has had consumer service problems serious enough to prompt the trade magazine Advertising Age to editorialize that Comcast and other cable providers should spend less on advertising and more on customer service. And has spawned a blog called ComcastMustDie.com that’s filled with posts from angry customers.

So on that Friday, Mona Shaw and her husband, Don, went to the local call center office to complain.

Click the link to read about what happened. Yes, the hammer does play a role in the events.

I’m not a fan of Comcast and I would never order the “Triple Play”. My channels have been freezing up for the past several months and I think it’s because I’m on basic (non-digital) cable and they want to pressure me into upgrading my service.

I don’t condone violence but I love this lady. She’s just done what we all have dreamed of doing to some company at one point or another.

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